If it doesn’t fit, that’s on us
There is exactly one thing a buyer cannot check before a freight truck arrives, and it is whether the attachment fits. Steel thickness, cutting edge and tooth spacing are all visible in a photograph and a spec sheet. Fitment is a promise, so it is the promise worth putting first.
Order against a confirmed model, and a fitment error is ours
Every attachment on this site is graded against your machine before you buy: weight class, pin diameter, coupler interface. The verdict is stated in plain language rather than implied by a category page. When we say direct fit, we are taking responsibility for it. When our data is not good enough to say that, we say check pin size instead, because a hedge before the sale is worth more to both of us than an argument after it.
Structural coverage vs. wear items
Every attachment warranty in this industry draws the same line, and it is worth understanding rather than being surprised by. The tool is built so that the cheap parts wear out before the expensive one does. Those cheap parts are consumables by design. Replacing a cutting edge is maintenance, in the same way that replacing tyres is maintenance.
Typically covered: structural
Defects in material or workmanship on the parts meant to last the life of the tool.
- Shell, wrapper and side plates
- Mounting ears and pin bores
- Welds and weld preparation
- Defects in material or workmanship
- Hammer housing and tie rods
- Coupler bodies and locking mechanisms
Not covered: wear items
Consumables. Engineered to wear so the structure does not, and stocked as spares for that reason.
- Cutting edges and bolt-on edges
- Teeth, tooth adapters and pins
- Side cutters and wear bars
- Bushings, pins and retaining hardware
- Hammer tools: moils, chisels, blunts
- Seals, hoses and through-bolts
The freight is the reason returns are different here
Returning a pair of boots costs a shipping label. Returning a 1,400 lb bucket costs an LTL collection, a re-crate and an inspection. That is why restocking charges on freight items are standard across this industry, and why a supplier who spends real effort on fitment up front is cheaper for you than one who offers frictionless returns instead.
| Returns window | 30 days from delivery (illustrative) |
|---|---|
| Condition required | Unused, unmodified, original condition |
| Restocking on freight items | Typically 15–25% (illustrative) |
| Return freight | Buyer’s cost, unless it is a fitment error |
| Fitment error | Freight and restocking waived |
| Used / modified | Not returnable |
| Custom or built-to-order | Not returnable once production starts |
Three things, and most claims close in one exchange
- Order or invoice number. It tells us the batch, the spec and the ship date.
- Photographs. A close-up of the issue and a wide shot of the attachment on the machine. The wide shot matters: it shows the carrier and the mounting, which is often the whole answer.
- Machine and hours. Make, model and the hours the attachment has run.
Claims are handled from Charlotte, NC. Damage in transit is a separate process, and it is time-sensitive. See the freight inspection procedure.
Straight answers
What is the fitment guarantee?
If you order against a make and model we confirmed, and the attachment does not fit that machine, that is our error and we treat it as ours. We arrange the return freight and there is no restocking charge. It is the one promise worth making in this business, because fitment is the single thing a buyer cannot verify until a 900 lb bucket is already on their site. It does not extend to a machine that turned out to be configured differently from what was described, but tell us and we will still work it out.
What does a structural warranty normally cover?
The parts that are supposed to last the life of the tool: the shell, the mounting ears and pin bores, the welds, and manufacturing defects in materials or workmanship. If a weld cracks or a mounting ear tears under normal use within the warranty period, that is a warranty matter. Structural coverage is why the warranty period on an attachment is usually measured in months or a year rather than in hours.
What counts as a wear item, and why is it excluded?
Cutting edges, bolt-on edges, teeth and tooth adapters, side cutters, wear bars, bushings and pins, hammer tools (moil points, chisels, blunts), through-bolts and seals. These are consumables, engineered to wear out so the expensive part does not. A cutting edge that is worn after 400 hours in coral rock has done exactly its job. No manufacturer covers them under warranty, and one that claimed to would simply be pricing the replacements into the tool.
What voids attachment warranty coverage?
The usual four. Using the attachment on a machine outside its rated weight class. A bucket rated 3–4.5 t hung on an 8 t excavator will fail, and that is not a defect. Modifying it: cutting, re-drilling pin bores, welding on brackets. Abuse: using a digging bucket as a hammer, prying with the side of the shell, lifting loads on the teeth. And on hydraulic tools, running them outside their specified flow and pressure, or on contaminated oil.
Can I return an attachment I just decided against?
For an unused item in original condition, yes, within the returns window. But understand the economics of freight items. Return shipping on something that came by LTL is real money, and a restocking charge on unused freight items is standard across the industry because the item must come back, be inspected, and be re-crated. That is why we would rather spend ten minutes on fitment before the order than process a return after it. Anything used, modified or damaged in service is not returnable.
What about damage in transit?
That is a freight claim, not a warranty claim, and it is decided at the kerb by what you write on the bill of lading. Inspect before you sign, note damage specifically, photograph it before the truck leaves, and refuse anything structurally damaged. Then call us the same day with the BOL number. The full procedure is on the shipping page.
How do I start a claim?
Call the desk or email with three things: the order or invoice number, photographs of the issue including a wide shot showing the attachment on the machine, and the machine's make, model and hours. Photographs settle most claims in one exchange. (704) 555-0140 or hello@quarrymarkattachments.com.
Does fitting a non-OEM attachment affect my machine warranty?
It can, and you should ask your dealer rather than us. In general, using a properly sized aftermarket attachment within the machine's rated capacity is normal practice across the industry. What causes arguments is running a tool the carrier was never rated for. An oversized hammer on a small carrier is hard on the boom and stick, and that damage is a machine warranty conversation you do not want to be having.
About the terms on this page
This is a design prototype. The structural-versus-wear split and the claims process described here reflect how attachment warranties are written across the industry, and the fitment guarantee is proposed as the commitment this site is built around. The 30-day window and the 15–25% restocking range are illustrative demo terms for an invented brand, not any real company’s published legal terms. The live site would carry the company’s own warranty and returns policy in this position, and that document governs.
